Parents know it instinctively. To differentiate one from the other, they give
their newborn different names. Most businesses beg to differ, and often end up
giving the same name to multiple (and widely differing) products, without
realising the negative impact on the brand.
Whether you've got a growing business or a well-established one, it's
important not to ignore that important law of physics. Two objects cannot occupy
the same space at the same time. This branding article
will show you why!
Why Brand And Line Extension Don't Work
Heard of a cheese company called Kraft? You say Kraft and people say
cheese. The amazing association of cheese with their name should have
kept the company smiling for decades. But that didn't happen. Like most
companies, Kraft figured they had a great brand name that would extend to a
whole range of foods. So, they went and line extended into jams, jellies and
mayonnaise among other food stuff. According to their reasoning, they were still
in the food business.
Their Accountants Might Not Agree
In jams and jellies, the American brand, Smucker's owns 35% share of the
market. Kraft has 9%. In mayonnaise, Hellman's owns 42% of the market share.
Kraft has 18%. Despite being a major cheese company, Kraft (amazingly) isn't
hitting the top of the charts. The only winner it has is called, not Kraft, but
a cream cheese called Philadelphia, which has 70% of the market. By trying to be
all things to all people, Kraft (like many others) has ended up with a great
brand name, but few real winning products.
What Goes Through The Customer's Mind?
Remember your cousin John, the lazy guy? Or your brother Bruce, the
industrious guy? Or Diane, the smart one? If you grew up with
a mental image alongside a name, the attributes of that person stick with you
for life. One name, one attribute.
Most customers are exactly like you. If you say Honda in Japan,
people think of a motorcycle company. If you say Honda in any other
country, people think of cars. People don't seem to make the leap at all. Once
your product/service has a fixed attribute in their mind, it burns itself in. No
matter what you try and do, it cannot be re-invented.
The movie Saturday Night Fever made tons of money. So, what did they do? They
took the same formula and called it Grease. Same stuff, different name, but
consistent profits. On the other hand, every sequel of most movies has
consistently gone downhill. Sure, Rocky went the distance, but you have
to question whether it fed Sylvester Stallone’s bankroll or his ego.
How Successful Companies Power Their Brands Forward
Know of Barbie and Ken? Your grandmother does and so will your kids. Barbie
and Ken have never changed what they stand for. They've outlasted the Ninja
Turtles, the Cabbage Patch dolls and every other toy in sight. And will continue
to do so in the years to come. That's because Barbie and Ken stand for dolls
with interchangeable clothes. Nothing more, nothing less.
That’s exactly what successful businesses do. They occupy a niche and they
defend it. Look at publishing companies. They bring out a magazine, they call it
Men's Health. Then they bring out another magazine and another one and yet
another one. And every magazine is given a different name. Go to a newsstand
down the street and have a look at the magazines. No magazine is all things to
all people. Each one has a specific positioning, name and target audience.
The Problem With New Brand Names
It's expensive to launch a new brand. That's why most head honchos in
companies take the safe route to extend their line. Besides, it's not
like line extension doesn't work. It works fantastically well. Then it sputters,
chokes and dies slowly. This is because when brands are first extended, people
are eager to try out new products. However, they soon tire of it and go back to
the brand that defines clearly what they're after.
How Creating A New Brand Can Help You Focus
Take a look at New Zealand today. There are two airlines from the same parent
company. One is called Air New Zealand and the other is called Freedom Air. Air
New Zealand stands for top class airline service, with all the frills. Freedom
Air is zero frills. All the tactics and the strategies can be worked out
independently as they function (and exist) as two different companies. If Air
New Zealand started an airline called Air New Zealand Budget, it would have
watered the whole brand giving both airlines no identity of their own.
Less Is More
A niche can make you more money than being a generalist . Resist the urge to
be sailor, soldier and candle-stick maker to everyone.
Jack of all trades, master of none.
Surely, you've heard that. Now believe it and implement it.