Buzz marketing, also known as
‘word-of-mouth marketing’ ‘guerilla marketing’ or ‘stealth marketing’ is an art
of human kind to involve the trendsetters in any community to carry the brand’s
message, thus creating an interest in, and a demand for, the brand with no overt
advertising.
Nirmalya Kumar, professor of
marketing, director of center for marketing and co-director of A.V. Birla India
at London Business School.
When Dietrich Mateschitz
formulated the drink “Red Bull” in 1987 for Australian market, bars initially
refused to stock it, seeing it as more of a medicinal drink than a mixer.
However snowboarders and clubbers soon recognized. The boost it gave them. They
started to bring it with them to non – alcohol bars and pubs.
Red Bull has mastered the buzz
marketing. In the 8 sales area in US, the representative scouts for the hot
spot. They distributed their branded refrigerator and some goodies to the bars
and clubs. If other conventional establishments ask for Red Bull, they refuse
them to retain the credibility and uniqueness of their community and clubbers.
To connect this community, Red Bull use to organize a two – week annual music
festival.
Red Bull first marketing
technique was to distribute and target the teenagers and college goers. They
went where these guys goes. Then Red Bull went around the cities full of Red
Bull cars and distributed the drinks to anybody who need energy- Free, the
construction workers, Athletes all.
Coke and Pepsi recognized a
new segmentation of their market and tried to capture it with big marketing
budget. They created energy drinks. But after millions of write off they are
distance number 3 and 4. Red Bull is still the king of energy drink with 65% of
market and that is with the fraction of their spending.
Five years back on internet,
Google started it operation in the dorm of two Stanford guys (You do not need to
know there name, I guess) they created a system for search and marketed it on
net with minimal of advertising. End result, after 3 years they become numro uno
no in search – marketing in the presence of heavy spenders like Yahoo, overture
etc
That the power of Buzz
marketing. Gone are the days when you write a Cheque for your ad agency and
agency will do the marketing. According to Philip Kotler, advertising is a lazy
way of marketing and branding. You outsource almost everything, even your
brand’s undergarments. Traditional marketer thinks that job is over. But buzz
marketing is an engaging art of marketing. It is a hard way to market a product
and services. Most of marketers do not like it. Because they like their
comfortable air-condition rooms.
But
in real world, you can’t close your eyes and think that your competitor will
take pity on you. They are here to eliminate you. Buzz marketing is not a passé’
anymore. It is here and happening.
CEOs, be aware, if your people are saying they need different budget for
branding, marketing and sales. Think again, someone is not ready to move his
butts.